When working with an outsourced contact centre, the client remains ultimately responsible for verifying the telemarketing activity is compliant with all legal and self-regulatory requirements. These guidelines have been developed to help ensure outbound campaigns are conducted with integrity in order that it remains a viable and attractive channel to market.
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A Client Guide to Outsourcing
Using Outbound Calling to its Best Effect
Selecting an Outsourced Contact Centre
Information to Provide to Customers
Restriction of Contacts and Management of Data
Management of Automated Dialling Equipment
Using Multiple Sites
Quality Assurance
General Operating Guidelines
Monitoring and Recording
Data Protection and Data Security
Corporate Social Responsibility